P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Brussels with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.50 / 10

9.5

20,005 reviews | 267,644 travellers

5 out of 20,005 reviews

12 / 02 / 2024

Anonymous

Spain

Soufiane el conductor fue más que puntual, me envió un wasap avisando de que esperaba en el hall. Amable, me llevó la maleta, coche limpio y amplio y conduccion suave y perfecta, música a mi gusto 100x 100, temperatura ideal, pude descansar la hora de viaje entera. Me dejó bastante cerca de la puerta indicándome donde debía ir y sacó mi maleta.Muy contenta con el traslado y muy fácil de comprarlo en la web de civitatais

I travelled by myself

11 / 18 / 2024

Miguel

Spain

Todo resultó perfecto. El conductor se puso en contacto conmigo incluso antes de bajar del avión. El lugar de encuentro estaba perfectamente indicado y el traslado hasta el Hotel se realizó sin ninguna incidencia. Además, el conductor fue especialmente cuidadoso. Translate this opinion into English.

Everything was perfect. The driver contacted me even before I got off the plane. The meeting place was perfectly indicated and the transfer to the hotel was carried out without any incidents. In addition, the driver was especially careful. Opinion translated. Show original.

I travelled by myself

11 / 10 / 2024

Alejandra Sandonis Gallardo

Bruselas, Spain

Éramos un grupo de 13 y contratamos dos taxis para traslado del aeropuerto de Charleroi al hotel. Fueron puntuales, amables y nos dieron consejos en la ciudad. Especial recomendación de Hamid, Un conductor estupendo que hablaba español. Sin duda repetiremos. Translate this opinion into English.

We were a group of 13 and hired two taxis to transfer us from Charleroi airport to the hotel. They were punctual, friendly and gave us advice on the city. Special recommendation from Hamid, a great driver who spoke Spanish. We will definitely be back. Opinion translated. Show original.

I travelled with friends

10 / 31 / 2024

Adriano

Genova, Italy

L'autista ha guidato in modo sicuro, il problema è stato che il punto d'incontro non corrispondeva alla descrizione data. Si raccomandava di non uscire dal terminal e invece poi l'autista era proprio fuori dall'area del terminal. Inoltre abbiamo fatto fatica a capirci per via dell'inglese parlato dall'autista. Translate this opinion into English.

The driver drove safely, the problem was that the meeting point did not match the description given. It was recommended not to leave the terminal and instead the driver was right outside the terminal area. We also had a hard time understanding each other because of the English spoken by the driver. Opinion translated. Show original.

I travelled with friends

10 / 31 / 2024

Francisco

Segovia , Spain

El conductor ya nos estaba esperando a nuestra llegada al aeropuerto de Bruselas, enseguida contactó con nosotros por teléfono para indicar dónde nos esperaba y al recibirnos fue muy elegante, muy amable y muy educado, interesándose si habíamos tenido un buen vuelo y si era nuestra primera vez en Bruselas. El traslado hasta el hotel fue perfecto. Todo un profesional y un servicio que recomiendo. Translate this opinion into English.

The driver was already waiting for us when we arrived at Brussels airport. He immediately contacted us by phone to tell us where he was waiting for us. When he greeted us he was very elegant, very kind and very polite, asking if we had had a good flight and if it was our first time in Brussels. The transfer to the hotel was perfect. A true professional and a service that I recommend. Opinion translated. Show original.

I travelled with teenagers

Show all the reviews

Zaventem Brussels Airport		Hotel in Brussels	US$ 50.01
Charleroi Airport		Hotel in Brussels	US$ 115.83