Civitatis Travel Insurance - Reviews

Rating of the activity

8.60 / 10

8.564039696439 1,713 review | 53,050 travellers

8 photos of travellers

Customer scoring

883

498

273

Type of traveler

Travelling alone (498)

Couple (350)

Group of friends (133)

With small children (78)

With older children (169)

Opinions of real clients who booked our products.

See only reviews with text

Jan / 14 / 2024

Natalia

Granada, Spain

I travelled with friends

Tuve la mala suerte de ponerme mala y la buena de haber contratado el seguro de viaje con Civitatis.. Se me atendió súper rápido, vino el médico a mi habitación del hotel y después de examinarme perfectamente me proporcionó todos los medicamentos que necesité Translate this opinion into English.

I had the bad luck of getting sick and the good luck of having contracted travel insurance with Civitatis. I was treated super quickly, the doctor came to my hotel room and after examining me perfectly he gave me all the medications I needed Opinion translated. Show original.

I travelled with friends

Oct / 23 / 2023

Iris Haridian Rodriguez Aguiar

Las Palmas De Gran Canaria, Spain

I travelled with my partner

He tenido que con muy mala suerte utilizar el seguro por primera vez en mi vida y solo puedo dar las gracias. Cogimos la opción de 30 días de viaje, desgraciadamente me han pasado varias cosas. Tuve una infección de oído, tuve una caída en unas rocas en la playa para evitar meter la cabeza en el agua y por último TUVE EL DENGUE. Estuve ingresada en un hospital por 4 días. Mi seguro se HIZO CARGO DE TODO. Siempre viajo con ellos y esta vez tocó lo que no me ha tocado nunca. ¡¡Gracias!! Translate this opinion into English.

With very bad luck I have had to use insurance for the first time in my life and I can only say thank you. We took the 30-day trip option, unfortunately several things have happened to me. I had an ear infection, I had a fall on some rocks on the beach to avoid putting my head in the water and finally I HAD DENGUE. I was admitted to a hospital for 4 days. My insurance TOOK OVER EVERYTHING. I always travel with them and this time they had something that had never happened to me before. Thank you!! Opinion translated. Show original.

I travelled with my partner

Jul / 13 / 2024

Paola Edith

Mexico

I travelled with friends

Tuvimos que usarlo porque mi amigo se sintió mal de estómago, afortunadamente tuvimos una respuesta inmediata por WhatsApp, asesoría de médicos, ofrecimiento para visita en domicilio o ir a una clínica cercana, lo atendieron amablemente y le dieron el medicamento adecuado para el malestar. Afortunadamente no lo utilizamos para algo más, muy satisfecha con el servicio. Definitivamente volveré a contratar para próximos viajes. Muy recomendable. Translate this opinion into English.

We had to use it because my friend felt sick to his stomach, fortunately we had an immediate response via WhatsApp, advice from doctors, offer to visit him at home or go to a nearby clinic, they treated him kindly and gave him the appropriate medicine for the discomfort. Fortunately we did not use it for anything else, very satisfied with the service. I will definitely use it again for future trips. Highly recommended. Opinion translated. Show original.

I travelled with friends

Oct / 11 / 2024

Ylona Acevedo

Rincón, Puerto Rico, The United States

I travelled with my partner

Por primera vez tuvimos que usar el seguro de viaje ya que desafortunadamente mi esposo se enfermó. Me puse en contacto con Civitatis. Respondieron rápido y un médico del país donde estábamos se puso en contacto conmigo. El médico vino acompañado de una enfermera y mi esposo recibió el tratamiento que requería su condición. Una vez fue mejorando estuvieron dándole seguimiento constantemente hasta que regresamos a la casa. Estamos muy satisfechos con este seguro y lo recomendamos 100%. Translate this opinion into English.

For the first time we had to use travel insurance as unfortunately my husband got sick. I contacted Civitatis. They responded quickly and a doctor from the country where we were staying contacted me. The doctor came accompanied by a nurse and my husband received the treatment his condition required. Once he was getting better they were constantly following up with him until we returned home. We are very satisfied with this insurance and recommend it 100%. Opinion translated. Show original.

I travelled with my partner

Oct / 09 / 2024

Irving Enrique Gómez Fernández

Mexico

Afortunadamente no lo ocupe, pero por todo lo que ofrece y precio vale la pena. Aunque no me aclararon en un correo que envié, si el seguro tenía cobertura para otro países de Europa en que estuve, pues coloqué Holanda que era el destino en el que más tiempo estaría. ¡Saludos! Translate this opinion into English.

Fortunately I didn't use it, but for everything it offers and the price it's worth it. Although they didn't clarify in an email I sent, if the insurance had coverage for other European countries I visited, since I put Holland, which was the destination I would be spending the most time in. Greetings! Opinion translated. Show original.

Oct / 07 / 2024

Fausta

Bergamo, Italy

I travelled with friends

Fortunatamente non ho dovuto utilizzarla, è stato semplice sottoscrivere la polizza, unica pecca, tutta la documentazione è stata trasmessa senza traduzione, pertanto in caso di utilizzo avrei avuto grossi problemi ad avere chiari tutto quanto riportato. Translate this opinion into English.

Luckily I didn't have to use it, it was easy to sign the policy, the only flaw, all the documentation was sent without translation, therefore if I had used it I would have had big problems having everything reported clear. Opinion translated. Show original.

I travelled with friends

Oct / 04 / 2024

Gisela

Santa Cruz De Tenerife, Spain

I travelled with my partner

25 años viajando por el mundo y nunca habia utilizado mi seguro medico de viaje. Por primera vez tuve que utilizarlo. No sé como funcionan otros seguros, pero el de Civitatis fue genial. Desde el minuto 1 que nos pusimos en contacto, la rapidez con que resolvieron y confirmaron la asitencia médica, la atención y profesionalidad del Dr. que me trató, la atención médica recibida en el hospital, y el seguimiento por parte del seguro me hicieron sentir agradecida de haber contratado este seguro. Translate this opinion into English.

I have been travelling the world for 25 years and I had never used my travel medical insurance. For the first time I had to use it. I don't know how other insurances work, but Civitatis was great. From the first minute we got in touch, the speed with which they resolved and confirmed the medical assistance, the attention and professionalism of the doctor who treated me, the medical care received at the hospital, and the follow-up by the insurance made me feel grateful for having taken out this insurance. Opinion translated. Show original.

I travelled with my partner

Oct / 02 / 2024

Matías Barchín Salcedo

Gandia, Spain

I travelled with my partner

El seguro de viaje era algo indispensable para nosotros, lo estuve mirando en varias aseguradoras y me convenció el de CIVITATIS. Las coberturas exactamente igual que las de otras aseguradoras, el precio también muy competitivo y la tranquilidad de llevarlo en la app de CIVITATIS, me descargué la póliza etc. Recomendable, por no decir obligatorio si sales de la UE. Translate this opinion into English.

Travel insurance was essential for us. I looked at several insurance companies and I was convinced by CIVITATIS. The coverage is exactly the same as other insurance companies, the price is also very competitive and the peace of mind of having it in the CIVITATIS app, I downloaded the policy etc. Recommended, if not mandatory if you leave the EU. Opinion translated. Show original.

I travelled with my partner

Aug / 23 / 2024

Cristina

Aldaia, Spain

I travelled with small children

Era la 2a vez que contrataba este seguro y en la 1a no quise dar opinión porque no la utilicé,pero en esta segunda ocasión la he utilizado y ha funcionado de maravilla. A mi hija le cayó una botella en la cabeza del maletero del avión y pasó un par de días con dolor de cabeza así que llamé y me atendieron enseguida, me buscaron un centro médico con escáner por si tenían que hacerle un tac y se hicieron cargo de todo. Aboné los gastos de transporte y medicamentos y me lo ha abonado enseguida Translate this opinion into English.

It was the second time I had taken out this insurance and the first time I didn't want to give an opinion because I didn't use it, but this second time I used it and it worked like a charm. My daughter had a bottle fall on her head from the luggage compartment of the plane and had a headache for a couple of days so I called and they attended to me immediately, they found me a medical centre with a scanner in case they needed to do a CT scan and they took care of everything. I paid for the transport and medicine costs and they paid it back right away. Opinion translated. Show original.

I travelled with small children

Aug / 04 / 2024

Anonymous

Honduras

I travelled with my partner

Contraté un seguro médico y como sugerencia pienso que el procedimiento de atención administrativa debería ser más rápido, no hacer tantas preguntas y cuando lo remitan a un centro médico asegurarse que este labore las 24 horas del día ya que mi pareja se enfermo un viernes y me indicaron un centro que solo trabaja hasta las cinco de la tarde y no atendía lo fines de semana. Después me indicaron otro centro médico y en todo esto se perdió tiempo para establecer la atención médica. Translate this opinion into English.

I have taken out health insurance and as a suggestion I think that the administrative care procedure should be faster, not asking so many questions and when they refer you to a medical center make sure that it works 24 hours a day because my partner got sick on a Friday and they told me about a center that only works until five in the afternoon and did not attend on weekends. Then they told me about another medical center and in all this time was lost in establishing medical care. Opinion translated. Show original.

I travelled with my partner

Aug / 03 / 2024

Yaressi Abigail

La Paz, Mexico

I travelled with small children

Lamentablemente ocupamos el seguro porque mi bebé enfermó en Seúl. Todo bien, siempre atentos. Me consiguieron atención médica y los medicamentos. Y aún después me mandan mensajes para ver si ya todo estaba bien. En mi experiencia, si lo recomiendo Translate this opinion into English.

Unfortunately we used the insurance because my baby got sick in Seoul. Everything was fine, always attentive. They got me medical attention and medicine. And even after that they sent me messages to see if everything was okay. In my experience, I do recommend it. Opinion translated. Show original.

I travelled with small children

Feb / 25 / 2024

Diana

Colombia

I travelled by myself

En mi caso particular, afortunadamente no tuve que utilizarlo. Sin embargo, mi hermana sí tuvo un esguince en una actividad (senderismo) y el cubrimiento fue muy básico, solo la urgencia, ningún otro gasto. Por esa razón se debe leer muy bien la póliza, para saber que esperar. Translate this opinion into English.

In my particular case, fortunately I didn't have to use it. However, my sister did have a sprain during an activity (hiking) and the coverage was very basic, just the urgency, no other expenses. For this reason, you should read the policy very well to know what to expect. Opinion translated. Show original.

I travelled by myself

Apr / 08 / 2023

Patricia Cecilia

Martinez, Argentina

I travelled by myself

Hice muchisimos free tour en 23 días algunos x horario que me cambiaron de llegada aviones trenes tuve q cancelar pero todos espectaculares. Y el único que pague para ir a Granada la guía me dejo abajo del bus hable con civitatis directamente y mandaron un taxi para sumarme al bus y no perder el Tour ya pago. Motivo x el cual la experiencia para mi fue excelente. Translate this opinion into English.

I did a lot of free tours in 23 days, some times because of the schedule that changed my arrival by planes, trains, I had to cancel, but all of them were spectacular. And the only one who pays to go to Granada, the guide left me under the bus, I spoke with civitatis directly and they sent a taxi to join me on the bus and not lose the already paid Tour. Reason why the experience for me was excellent. Opinion translated. Show original.

I travelled by myself

Oct / 24 / 2024

Anonymous

Oct / 24 / 2024

Anonymous

Oct / 23 / 2024

Bruno Silva

Portugal

I travelled by myself

Oct / 23 / 2024

Anonymous

I travelled by myself

Oct / 23 / 2024

Anonymous

Oct / 23 / 2024

Beatriz Sánchez Alonso

Spain

I travelled by myself

Oct / 22 / 2024

Irene Huélamo Rodríguez

Spain

I travelled by myself

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